Postage + Packaging

 

Domestic + International Shipping

Cat Lee Art is proud to ship artwork to clients both within Australia and internationally.

Postage and packaging costs within Australia are charged at flat rates of $15 for unframed A4/A3 paper artworks and $40 for original canvas paintings. International postage and packaging for unframed A4/A3 paper artworks is charged at $30 and international shipping for original canvas paintings is charged at $60. Products that are 3D or sculpture are subject to alternative shipping and packaging costs depending on size, weight and shipping location, please contact catleeartist@gmail.com for requests and further details.

If you have bought more than one framed or unframed artwork, postage and packaging will be charged per item.

Delivery Timelines + Shipping Details

After you have placed your order, please allow 14 days for final touches, professional framing and specialist packing before your order is shipped. As products are shipped from Australia, please anticipate standard domestic (4-7 days) or international (up to 2 weeks) shipping times depending on your location.

If you have not received your order within 14 days of dispatch from Cat Lee Art, please contact us in writing to enable us to track and resolve the issue.

Returns Policy and What To Do If A Received Artwork Is Damaged

We do not offer returns on commissioned artworks, original artworks or custom-made artworks. When you have purchased an original artwork or requested a unique artwork to be commissioned and have paid, you are committing for Cat Lee Art to ship or create this art for you and proceed with the purchase. If you have asked for a personalised message, name or framing on an artwork, you are making a commitment to go ahead with this non-refundable purchase once you have paid.

For any other product returns: if for any reason an item is not what you expected it can be exchanged if all of the below conditions are met;

  • The product is unused and in brand new condition with the original packaging intact and attached

  • A copy of a valid receipt is included with the return

  • The item is returned within 14 days of the receipt date

How To Make A Return

Firstly, understand if you meet all the Returns Policy conditions above.

  • Contact Cat Lee Art at catleeartist@gmail.com to get a Return Authority Number (RA#)

  • Once your return has been approved, Cat Lee Art will advise the delivery return address

  • The cost of freight is paid by you and returned items must be sent back using the same delivery method